04-25-2014 10:18 PM
I have a blackberry curve 8530 , i did an update on the phone about a year and a half ago after this update i could not surf the net with my phone. when i clicked on the browser it would bring up a balckberry page giving me tips and other things for blackberry smart phones. and now it tells me to update my phone to 10 OS. yes i have called tech support from my provider about this issue more then once and they were of no help. and i called BB services but they want to charge me 50 bucks to talk to me.( i dont have 50 dollors to jsut through away). now do i update my phone to OS10 or do i jsut deal without haveing internet on my phone. all other featuers like calling, texting, and emailing work on my phone. please someone help.
P.S. the service provider i have, has stoped selling blackberry's so upgradeing my phone is out of the question.
04-30-2014 02:05 AM
Hi and Welcome to the Community!
First off, OS10 is not compatible with an 8530, so that entire resolution path is not valid.
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you really have no choice but to again contact your mobile service provider for formal support...consider, you pay them for your services, which makes them responsible for your service-related support.