05-23-2013 01:40 PM
My Bold 9900 just stop functionning after some applications updates(whatsapp and bbm). Since that day I can't turn it on and each time I try th LED just flashes red light for a while, a fix red light for a long time and then nothing... PLEASE help me to understand what is happening and how t o correct it
05-23-2013 02:16 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
You may also want to attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
05-26-2013 08:25 PM
hello, all of the options are not working. for the safe mode it is not possible since the phone does not even boot, when I insert the battery the LED just shows red for a while, stops and nothing else happen. Am desperated
Do you have any other option?
05-27-2013 09:04 AM
06-02-2013 01:17 PM
06-16-2013 11:28 AM
The first option did nothing, no reaction, nothing.
Well, I am still confused...if I interpret this correctly, you are reporting here the result of this recommendation:
But then you report this:
The second option, didn't try it, have not seen any battery around.
Which seems to be responding to this:
But, as you can see, your reported results to those recommendations are incongruous. This recommendation was to obtain access to an identical BB and use your battery in it, yet you report no "battery around", which seems to apply to the first recommendation.
So, I am quite confused by your results, as I cannot correlate them to any specific recommendations. Consequently, I cannot determine if you've actually carried out these recommendations...and you must do so in order for us to proceed.
But I tried the reloading of the OS, and unfortunately can't succeed because there is a password in the phone.
The BB desktop software recognises the phone but can't be connected to.
These now are two also incongruous results. Either the desktop software can connect or it cannot...it can't do both. If there indeed is a password on the device, then you must enter it via the PC keyboard in order to proceed, and it will be the same password that you use to normally unlock the device whenever it has locked. If you don't know that password, then something else quite strange may well be going on.
So, please clarify so that we can understand.
06-16-2013 12:41 PM
06-16-2013 01:36 PM