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New Contributor
Posts: 4
Registered: ‎08-26-2009
My Device: Not Specified
Accepted Solution

Built in media storage errors, now won't reboot...

Over the past couple weeks I have received several instances where I have received

the following error message:  "Built in media storage not accessible due to detected errors. Would you like to repair?"

I have answered yes and it has repaired the problem.  Yesterday I was sending a BBM message and the phone reset out of the blue...on reboot it only gets 3/4 of the way through the boot process (stops under the 1st "r" in the Blackberry logo).


I have tried a myriad of things I have seen on many forums, including letting it sit overnight with the battery out, trying to boot it in safe mode(which I never could get it to do).  This morning it is doing the same thing.  I found a post that suggested to reformat the internal memory, which I should have done when I was having the issues.


Is there any way to get this internal memory reformatted if the phone won't boot?  Any suggestions would be helpful.  I will request a new phone from my company, but know I won't get that until tomorrow....so I'm willing to try anything to get it working again(today).


P.S. Yes, I am one of those guys that will drive 10 miles around stopped traffic, just to keep moving! ;-)

Forums Veteran I
Posts: 2,000
Registered: ‎11-01-2013
My Device: Z30, Z10 (, 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Built in media storage errors, now won't reboot...

Hi chmberry


This is what I did which fixed my freeze phone (9860). By JSanders.


1) Make sure you have Blackberry Desktop Manager installed.
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.

BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:

Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php

If JL_Cmder does not work, you can try this: 
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371

Additional information:
http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone

Article ID: http://www.blackberry.com/btsc/KB10144 
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader


Good luck.

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