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New Contributor
Posts: 2
Registered: ‎11-16-2010
My Device: 8520
My Carrier: o2

Bus over wifi issue

Hi
I'm looking for some advice for a ln issue I've just started having with my torch. I can use Bis over the mobile network but not over wifi. I have tried wifi at different locations but no luck. I've registered my phone on the blackberry network, I've tried service books but again makes no difference. I can use wifi to browse the Internet etc just not Bis. O2 are proving zero help as its a wifi issue, is there a way to contact blackberry directly?
Many thanks
Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bus over wifi issue

Hi and Welcome to the Community!

I've read some things recently about O2 changing their service offerings and perhaps removing BIS access via WiFi. I cannot recall for sure, but you should get them to confirm if indeed you should even be able to do as you are attempting.

O2 has, however, fobbed you off...you PAY them for 100% of your services and 100% of your formal support...they are delivering neither to you right now. They have the ability to escalate cases that they cannot resolve into RIM...end users have no other free path by which to receive any formal support from RIM.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎11-16-2010
My Device: 8520
My Carrier: o2

Re: Bus over wifi issue

Thank you that's exactly what I thought! Calling them back now!