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07-14-2009 08:44 AM
Solved! Go to Solution.
07-14-2009 09:02 AM
Welcome to the forums TCTrinity09
Some people have reported moisture damage to the phone (even if you haven't dropped it in water!). Pull out the battery and check if any of the water damage indicators have turned completely pink. I'm not sure if you are under warranty or not, but try to see if your carrier will do an exchange for you. If not, try drying out the phone for a few days in a cool, dry place e.g. in front of an air conditioner. Remove the battery when doing this.
07-14-2009 10:23 AM
07-14-2009 10:40 AM
You are looking for a small 1/8" white square sticker on the housing of the BlackBerry device itself.
Read this link,. and pay special attention to the need for the battery out NOW, and giving it 4-5 days to dry out.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
07-14-2009 01:03 PM