01-23-2014 05:38 AM
I have a couple of issues with the 9720:
1. it freezes for anywhere between 10 and 20 seconds while typing in an email address - connected to BES although it does it with any address
2. Sometimes I go to unlock the phone and it doesn't respond to any button press. The screen lights up but I cannot select to type the password in at all. I have tried using the screen and scroll pad and neither respond. The only way to get it going again is it pull the battery and restart it.
I have checked and there are no software updates available - It is running version 7.1 bundle 2910.
The phone has only been used for just over a week so I don't want to do a factory reset as you could understand doing this every week and asking my adman to create the BES activation password would be very inconvenient.
Any suggestions would be much appreciated.
01-23-2014 11:12 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!