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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎11-18-2008
My Device: Not Specified

CAC Reader won't Pair

I've been trying to pair a CAC Reader with the blackberry with no luck. Both devices have the updated driver/software. The blackberry is able to find the CAC reader. I enter the CAC ID , then it  asks me to enter the 8 digit number ( hit the action button to generate the new number ) the CAC reader does not generate a new number. Because of this I can't seem to have any success pairing the devices. Initially I was able to pair successfully and got the On 1 message along with a blue light. Seconds later the ON 1 turned to just On with a green light and hasn't worked since.


Is the device faulty? I've come across this a few times now and the only thing I could do was replace the unit. I have tried wiping and reinstall the software / drivers on both the Reader and BB.