Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎04-21-2008
My Device: Not Specified

CAC Sled and Blackberry 8830 Issue

I was tasked with installing a Bluetooth CAC Reader for one of the Directors over here at Fort Monroe, VA.  When I was installing the software on her PC (Bluetooth drivers and S/MIME drivers) and started up the Application Loader, it removed some software from her Blackberry in order to update the bluetooth information.  Now, when I try to update the bluetooth drivers, I receive the error "The application 'Blackberry Smart Card Reader' cannot be loaded because some required files are not available."


Is there any way I can fix this?

Posts: 23
Registered: ‎04-28-2008
My Device: Pearl 8130

Re: CAC Sled and Blackberry 8830 Issue

If you haven't already, I would suggest you talk to the RIM Technical Account Manager.  Most of the government teams are based in VA, and they should have some experience with this.  Your carrier could help you find these folks if you don't already know them.