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New Contributor
Posts: 7
Registered: ‎10-06-2012
My Device: 9380
My Carrier: vodafone

CAMERA issue in BB curve 9380

Hi BB Service team,

 

I am using BB 9380 and there was a issue in my camera, earlier i was getting a message that "close another application and try to open camera again" now after i did hard restart i am facing a new issue i.e. when i go to camera it is showing rainbow screen(screen with diffrent colors).

 

Please help me as ASAP.

 

Thx

Kitu

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: CAMERA issue in BB curve 9380

Hi kitukisu

 

Welcome to the Community

 

 

To Resolve the Issue with your device try those steps suggested in Knowledge Base :

 

KB15544 :" Could not lunch Camera application " error appears when opening the Camera on the BlackBerry smartphone.

 

Please try it and let us know.

 

 

Prince

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New Contributor
Posts: 7
Registered: ‎10-06-2012
My Device: 9380
My Carrier: vodafone

Re: CAMERA issue in BB curve 9380

I had tried those steps, still not working.

 

I dont want to submit my phone to service center as it is just 1 month old.pls help me.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: CAMERA issue in BB curve 9380

Hi kitukisu

 

 

                      I understand your point, But If you had followed all steps and problem is still there then it may be possible that  its an hardware issue in that case you had to contact your Service Provider.

 

 

 

Prince

_________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 7
Registered: ‎10-06-2012
My Device: 9380
My Carrier: vodafone

Re: CAMERA issue in BB curve 9380

thanks prince for help.

 

So i have to contact BB service center or my service provider i.e. VODAFONE.

 

I have seen many with same camera issue. Why BB is not doing anything i mean they have to do someting to resolve this instead they are continue with sale of handsets thoug they are aware of the issue.

 

Kitu

New Contributor
Posts: 7
Registered: ‎10-06-2012
My Device: 9380
My Carrier: vodafone

Re: CAMERA issue in BB curve 9380

HI prince,

 

Kindly reply whom to contact BB service center or VODAFONE service provider.

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: CAMERA issue in BB curve 9380

Hi kitukisu

 

 

                     From whom you brought that Device.Is it from from Vodafone or from a Dedicated BlackBerry showroom.If its from Vodafone then you had to Contact them otherwise you Contact any BlackBerry Service Centers.

 

 

 

Prince

_________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.