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New Contributor
Posts: 2
Registered: ‎07-16-2014
My Device: BOLD 9930
My Carrier: T-MOBILE

CAN NOT SEND/RECEIVE TEXT AND CALLS

HELP!

 

BLACKBERRY BOLD 9930!

 

PHONE IS SPRINT(UNLOCKED)!

 

PROVIDER IS T-MOBILE!

 

WHEN I FIRST STARTED USING THE DEVICE IT WORKED FINE FOR TWO DAYS. ALL OF A SUDDEN I CAN NO LONGER SEND/RECEIVE TEXT AND CALLS. I CAN ONLY PLAY WORD MOLE. WIFI WORKS FINE. I CAN STILL WEB BROWSE.

 

WHAT I HAVE DONE:

 

SECURITY WIPE MUTIPLE OF TIMES

 

FACTORY RESET THROUGH THE PC

 

TURN OFF/BATTERY OUT/BATTERY IN/ TURN OF MULTIPLE TIMES

 

CALLED TMOBILE- THEY SAID MY SIM IS FINE. WE CHECKED ON A TMOBILE PHONE AND THE SIM REGISTERED. WE THEN CHECKED IN THE BLACKBERRY; IT DID NOT REGISTER. THEY TOLD ME IT HAS TO BE A SOFTWARE OR HARDWARE ISSUE. TOLD ME TO CALL SPRINT

 

CALLED SPRINT- TOLD ME TO CALL BLACKBERRY

 

CALLED BLACKBERRY- TOLD ME TO CALL TMOBILE

 

 

New Contributor
Posts: 2
Registered: ‎07-16-2014
My Device: BOLD 9930
My Carrier: T-MOBILE

Re: CAN NOT SEND/RECEIVE TEXT AND CALLS

fixed it! YEAHHHHHHH BOY!!!!!!!!!!!! 

Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: CAN NOT SEND/RECEIVE TEXT AND CALLS

Since this is a user-to-user community of volunteers trying their best to help each other out, would you mind posting your solution so that others can benefit from it?

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!

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