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12-13-2012 02:47 AM
HI EVERYONE, i'VE GOT A DELL OPTIPLEX 755 DESKTOP PC RUNNING WINDOWS 7 (64 BIT) AND HAVE TRIED THE "WORKS" TO CONNECT MY PLAYBOOK VIA THE DESKTOP SOFTWARE VERSION 7.1. I JUST KEEP GETTING A NON CONNECT AND NO RECOGNITION OF THE PLAYBOOK IN MY PC UNDER "COMPUTER"
I'VED TRIED RE-INSTALLING THE OS ON MY PLAYBOOK, i'VE UN-INSTALLED AND RE-INSTALLED THE
DESKTOP SOFTWARE 7.1 TWICE. i'VE TURNED OFF BLUETOOTH AND WIFI ON THE PLAYBOOK. THERE ARE NO YELLOW QUESTION MARKS IN MY PCs DEVICE MANAGER
IS THIS DISCONNECT ISSUE BECAUSE I'M USING WINDOWS 7 64 BIT ? iS THERE A WINDOWS 7 64 BIT DESKTOP SOFTWARE VERSION?
I HAVE HAD SUCCESS THOUGH GETTING DESKTOP SOFTWARE CONNECTING THE PLAYBOOK IN A HP NETBOOK THOUGH RUNNING WINDOWS 7 (32 BIT)
ANYBODY ELSE HAVE THIS ISSUE AND A REMEDY
12-13-2012 10:47 PM
I tried another Deskrop Software 7.1 install by first un-installing the previous version and re-starting Win 7 Ultimate 64 bit and ran the new install with administration priviledges as stated in this Blackberry link
I also disabled my AVG anti-virus
End result is agian this phrase within the Desktop Software window
" A problem occurred while attempting to connect with your Blackberry device"
I also tried another blackberry cable, same result
anybody get this issue?
12-15-2012 08:46 PM
12-15-2012 10:33 PM
thanks for the feedback, I have another sata HDD which I'll install in my PC with windows 7 64 bit andsee the results
I never bothered with any Microsoft updates and just rely on my AVG anti -virus. Does Desktop Manager 7.1 need any microsoft updates to sync?