04-26-2009 10:14 PM
I am having issues downloading the blackberry desktop software (v4.2) it allows me to get the prompt to run save or cancel but no matter what I do it doesn't do anything. Can anyone help?
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04-27-2009 11:22 PM
Hi and welcome to the forums!
Where are you downloading the file from?
Please let us know what version of Outlook you use.
What version of Windows, XP, Vista (if Vista 32 or 64 bit)?
04-28-2009 05:36 PM
I am downloading the file from, https://www.blackberry.com/Downloads/entry.do?code
My current version of Microsoft Outlook is 2007, do I need to update?
I am also currently running Windows Vista 32 bit.
04-28-2009 06:07 PM
Personally I would load at least version 4.5 of Desktop manager, without Media manager.
Version 4.2 is old and had not the same capabilities. I would be happy to set you up
with all the links for the manual, USB drives and software.
What would you like to do?
Let us know!
04-28-2009 10:02 PM - edited 04-28-2009 10:09 PM
That would be great!
After you recommended version 4.5 I attempted to download it, and it worked. So I have to say thank you, I would still like the links for the other programs if that is possible thank you.
04-28-2009 11:53 PM - edited 04-29-2009 12:06 AM
I would do the following:
Use this link to uninstall the current DM
Download DM 4.5 without Media manager. MM is very unstable:
Download these USB drivers for 4.5
BlackBerry USB and Modem Drivers ENG (DM4.5 B13)
Here is the manual:
First install the USB drivers.
Cold boot the PC. Turn of all virus checkers and firewalls.
Install the DM and configure for Outlook 2003.
On the BB:
Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min,
Start the DM and plug the BB into the USB.cable
Let us know how it goes.
04-29-2009 12:00 AM - edited 04-29-2009 12:07 AM
Okay that's the whole deal!
Let us know how it goes!
04-29-2009 05:59 PM
I'm glad you have it fixed.