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New Contributor
Posts: 4
Registered: ‎04-26-2009
My Device: Blackberry Pearl 8100 T-mobile
Accepted Solution

CAN'T DOWNLOAD DESKTOP SOFTWARE

I am having issues downloading the blackberry desktop software (v4.2) it allows me to get the prompt to run save or cancel but no matter what I do it doesn't do anything. Can anyone help?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: CAN'T DOWNLOAD DESKTOP SOFTWARE

Hi and welcome to the forums!

Where are you downloading the file from?

Please let us know what version of Outlook you use.

What version of Windows, XP, Vista (if Vista 32 or 64 bit)?

Thanks,

 

Bifocals

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New Contributor
Posts: 4
Registered: ‎04-26-2009
My Device: Blackberry Pearl 8100 T-mobile

Re: CAN'T DOWNLOAD DESKTOP SOFTWARE

I am downloading the file from, https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22.

My current version of Microsoft Outlook is 2007, do I need to update?

I am also currently running Windows Vista 32 bit.

 

Mcvarial

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: CAN'T DOWNLOAD DESKTOP SOFTWARE

Hi,

Personally I would load at least version 4.5 of Desktop manager, without Media manager.

Version 4.2 is old and had not the same capabilities. I would be happy to set you up

with all the links for the manual, USB drives and software.

What would you like to do?

Let us know!

Thanks,

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 4
Registered: ‎04-26-2009
My Device: Blackberry Pearl 8100 T-mobile

Re: CAN'T DOWNLOAD DESKTOP SOFTWARE

[ Edited ]

That would be great!

 

Mcvarial

 

 

-Edited-

 

After you recommended version 4.5 I attempted to download it, and it worked. So I have to say thank you, I would still like the links for the other programs if that is possible thank you.

Message Edited by mcvarial on 04-28-2009 10:09 PM
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: CAN'T DOWNLOAD DESKTOP SOFTWARE

[ Edited ]

I would do the following:

 

Use this link to uninstall the current DM

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Download DM 4.5  without Media manager. MM is very unstable:

 

 

Manual

 http://na.blackberry.com/eng/deliverables/3392/Desktop_enterprise_45_final_492431_11.pdf

 

 

 Desktop software

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Download these USB drivers for 4.5

 

BlackBerry USB and Modem Drivers ENG (DM4.5 B13)

  • File size: 12.33545 MB
  • Date posted: 24-June-07
  • Download Software

Here is the manual:

 

First install the USB drivers.

 

 

 

  Install  4.5 with these Vista considerations:

 

1. Right-Click on Command Prompt in Start Menu and choose Run as Administrator
2. Navigate to C:\Program Files\Research in Motion\Blackberry\IS71 Connectors\MS Outlook Connector by typing: c:\> CD program      files\research in motion\blackberry\is71 connectors\ms outlook connector

3. Then type in the command prompt, type: regsvr32 MsOutlookConnector.fil

4. If the registration is successful, the following message displays:
DllRegisterSErver in msoutlookconnector.fil succeeded.
5. Close and open Blackberry Desktop Manager to perform the synchronization process again and Outlook will be in the list...

 

If you receive the error message DllRegisterServer failed with error code 0x80070005 - you do not have admin rights. So, it's important that you run command prompt as admin. 

 

http://sampath.wordpress.com/2008/03/04/installing-blackberry-desktop-software-on-vista

 

 


Cold boot the PC. Turn of all virus checkers and firewalls.

Install the DM and configure for Outlook 2003.

 

On the BB:

 

Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min,

 

Start the DM and plug the BB into the USB.cable

Sync.

 

Let us know how it goes.

Thanks,

 

Bifocals


 

 

 

 
Message Edited by Bifocals on 04-28-2009 11:06 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: CAN'T DOWNLOAD DESKTOP SOFTWARE

[ Edited ]

Hi,

Okay that's the whole deal!

Let us know how it goes!

Thanks,

 

Bifocals

Message Edited by Bifocals on 04-28-2009 11:07 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 4
Registered: ‎04-26-2009
My Device: Blackberry Pearl 8100 T-mobile

Re: CAN'T DOWNLOAD DESKTOP SOFTWARE

Thank you for your help! I got everything downloaded it works great! If I have any more questions ill be sure to post!

 

Mcvarial

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: CAN'T DOWNLOAD DESKTOP SOFTWARE

Cool!
I'm glad you have it fixed.

Thanks,

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter