09-14-2013 03:32 AM
EVEN WHEN MY PHONE INDICATES THAT I AM CONNECTED TO A WIFI NETWORK, I COULD NOT LOG ON MY FACEBOOK ACCOUNT NOR BROWSE ANY WEBSITE AT THAT. I DELETED EVRYTHING IN THE SERVICE BOOKS OPTION OF THE DEVICE SETTING BUT NONE WOULD WORK. PLEASE HELP! I PURCHASED THIS PHONE FOR THE PURPOSE OF CONNECTING TO THE INTERNET EVEN WHILE I'M ON THE GO..
09-14-2013 12:37 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to be sure you are subscribed to a data plan from them that is adequate to enable the services you desire to use (note please that, even via WiFi only, many BB-proprietary services still require subscription to an adequate data plan from your carrier).
09-16-2013 11:24 AM - edited 09-16-2013 11:25 AM
Unable to understand the same. Wifi is connected on my blackberry but when I open any website it says Data services are disabled, go to mobile network to enable. If i enable data service I got huge bill that means wifi do not work. Kindly help.
09-16-2013 11:27 AM
09-17-2013 07:33 PM
I DID THIS ON MY BLACKBERRY 9780 OS6, HOPE IT HELPS YOU...
2. NETWORK AND CONNECTIONS
3. WI-FI NETWORK
4. CHOOSE THE NETWORK WHERE YOU'RE CONNECTED
5. PRESS THE BLACKBERRY BUTTON AND SELECT TROUBLESHOOT
7. ON PING TYPE, SELECT "SELF"
8. CLICK THE BLACKBERRY BUTTON, SELECT AND PRESS "SEND PING"
YOU'LL SEE THIS MESSAGE, THEN TRY TO CONNECT TO YOUR BB WORLD VIA WI-FI