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New Member
Posts: 1
Registered: ‎03-27-2010
My Device: Blackberry Torch 9800
My Carrier: AT&T

CANNOT GET BBMS FROM ONE CONTACT ON LIST ONLY

I am unable to receive BBMs from one particular contact on my BBM list.  I was mid-conversation with the person and all of a sudden they were not responding.  I can PIN/text/call the person but cannot receive their BBMs.  They receive mine, but I do not see that a little R stating that have read my messages.  I can see when they update their picture, but not their status.  When they try to send me a message they only get a check, no D or R showing that it went through. They are able to BBM other people on their list, just not me.  I have done multiple battery pulls, i even uninstalled and re-installed BBM.  I have deleted them on my BBM list, and in my contacts and re-added them, nothing.  I checked my activity logs and didnt see any errors relating to BBM.   Can anyone help with this?

-keLLyBeaN
Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: CANNOT GET BBMS FROM ONE CONTACT ON LIST ONLY

Hi and Welcome to the Forums!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


The other person should probably do thes steps as well. Hopefully that will get things going again for you!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Visitor
Posts: 1
Registered: ‎05-17-2014
My Device: 9790
My Carrier: vodacom

Re: CANNOT GET BBMS FROM ONE CONTACT ON LIST ONLY

I ve just followed the steps but I'm still facing the same problem..I cannot text my wife through bbm but she can text and ping me...she uses a Galaxy pocket any solutions?
Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: CANNOT GET BBMS FROM ONE CONTACT ON LIST ONLY

Hi and Welcome to the Community!

 


Noxx_M wrote:
I ve just followed the steps but I'm still facing the same problem..I cannot text my wife through bbm but she can text and ping me...she uses a Galaxy pocket any solutions?

In your situation, you might want to contact your mobile service provider(s) for formal support and potential formal escalation up to BlackBerry.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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