03-07-2011 06:19 PM
I am unable to receive BBMs from one particular contact on my BBM list. I was mid-conversation with the person and all of a sudden they were not responding. I can PIN/text/call the person but cannot receive their BBMs. They receive mine, but I do not see that a little R stating that have read my messages. I can see when they update their picture, but not their status. When they try to send me a message they only get a check, no D or R showing that it went through. They are able to BBM other people on their list, just not me. I have done multiple battery pulls, i even uninstalled and re-installed BBM. I have deleted them on my BBM list, and in my contacts and re-added them, nothing. I checked my activity logs and didnt see any errors relating to BBM. Can anyone help with this?
03-07-2011 06:43 PM
Hi and Welcome to the Forums!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
The other person should probably do thes steps as well. Hopefully that will get things going again for you!
05-17-2014 11:07 AM
05-17-2014 11:50 AM
Hi and Welcome to the Community!
I ve just followed the steps but I'm still facing the same problem..I cannot text my wife through bbm but she can text and ping me...she uses a Galaxy pocket any solutions?
In your situation, you might want to contact your mobile service provider(s) for formal support and potential formal escalation up to BlackBerry.