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New Contributor
Posts: 4
Registered: ‎06-15-2012
My Device: Blackberry Curve 8530
My Carrier: Sprint

CANNOT GET PAST LOCK SCREEN to access contacts

Hello, I dropped my phone I've had for the past 2 years for the last time. I need to access my contacts but I guess when it hit the ground the face buttons got disconnected so I can't do anything at all. I'm due to get my new phone this tuesday and I have a couple hundred contacts, most are important. What should I do? I've tried syncing it and backing it up but that's only for the media card. I can't access the device memory to get into the contacts. I also have like a bajillion texts left unchecked. Anyone have any advice?

New Contributor
Posts: 4
Registered: ‎06-15-2012
My Device: Blackberry Curve 8530
My Carrier: Sprint

Re: CANNOT GET PAST LOCK SCREEN to access contacts

Also I'm gonna be bringing it into sprint to get the stuff transferred to my new phone but do you think they could save the contacts at the sprint store?

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: CANNOT GET PAST LOCK SCREEN to access contacts

Hello

 

Welcome to the Community

 

Please Backup the Device using the Blackberry Desktop Manager on a PC, this will include contacts, messages, calendars, memos, application settings, profiles, etc. Kindly check the link below to guide you through the process.

 

Goodluck and let us know if this answers your question.

 

 

Ron

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New Contributor
Posts: 4
Registered: ‎06-15-2012
My Device: Blackberry Curve 8530
My Carrier: Sprint

Re: CANNOT GET PAST LOCK SCREEN to access contacts

I've done that but my new phone is an HTC EVO Shift how would I transfer it then?

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: CANNOT GET PAST LOCK SCREEN to access contacts

Sorry, I didn't know that we are talking about restoring it on a different phone. You may look for the app Contacts to Excel in Blackberry App World and see if it helps you transfer the contact from one phone to another using excel formats.

 

Goodluck

 

 

Ron

...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Smiley Happy

Blackberry Battery Saving Tips | Follow me on Twitter

New Contributor
Posts: 4
Registered: ‎06-15-2012
My Device: Blackberry Curve 8530
My Carrier: Sprint

Re: CANNOT GET PAST LOCK SCREEN to access contacts

I would but remember I can't get past the lock screen that's what this whole thing is about too lol