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New Contributor
Posts: 2
Registered: ‎07-22-2013
My Device: 8230
My Carrier: sprint

CANNOT uninstall BlackBerry Desktop Software

Help!!

My blackberry is very obsolete and I have upgraded phones more than a year ago.

 

The BlackBerry Desktop Software 5.0 never uninstalled and always failed with a vbscript.dll error.

 

From advice that I found on this website, I updated the desktop software to the latest version, yet I still get the same terminal error.

 

NOW, I am running 64bit Windows Vista - and I have also tried to register the vbscript.dll, yet this did NOT work either.

 

Please HELP me uninstall this useless bit of software.

Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: CANNOT uninstall BlackBerry Desktop Software

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

 

Sometimes, if an older version won't uninstall, installing a newer version and then removing it will complete the removal of the old one as well.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-22-2013
My Device: 8230
My Carrier: sprint

Re: CANNOT uninstall BlackBerry Desktop Software

I want a simple ONE step install / uninstall like EVERY OTHER APPLICATION that is distributed.  I should not have to follow even a 5 step process -- especially any process that MAY not even work at all.

 

I would bet a month's salary that nothing suggested anywhere here in the forums or knowledgebase works to uninstall it!!!!!!!!!!

 

I give up.  This should not happen.

Highlighted
Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: CANNOT uninstall BlackBerry Desktop Software

I cannot give you what does not exist. PCs are an "open architecture"...sometimes, things just go wrong with them. When that happens, recovering from it is more complicated than any "one step" can provide. This holds true not only for the BB Desktop Software, but the potential exists for every single piece of software available for the PC/Windows architecture. It's just the way it is. I, too, wish it were different...but my wishing does nothing to change anything.

Good luck.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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