07-14-2013 02:56 AM
please I hope some can help. I have tried all the suggestions on here and still can't get it work. I did my upgrades on bb app world and now my phone is constantly on a restart loop. I can't connect to anything even to do a complete reload. Please help
07-14-2013 06:03 AM
Can you please share what you already tried to recover your device ?
Apart from BlackBerry World have you installed or updated any other application within your device ?
Let us know.
07-14-2013 12:05 PM
I had three things that needed upgrades on bb app world. I did update all and then it prompted for a restart and I let it. Now it is in a loop and I can't connect the phone to desktop because it never actually starts. I tried safe mode but it doesn't come up with that option. And then I tried the loader route at least 20 times but I don't know if I am not doing something right or it is just not working. I don't care if I have to wipe my phone but I just need to get it working. Any ideas? Thanks
07-14-2013 01:46 PM
Well.. I believe it is not because of BlackBerry App World but any other application !
If you're unable to Boot on safe mode then as a next steps you should try those methods :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
If above fails then try this :
KB27956 : How to recover a BlackBerry smartphone from any state
But those methods will delete all user data within that device , if you have a previous backups you can restore those .
I hope it will help or let us know.