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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-10-2012
My Device: 8330
My Carrier: Bell

CRADS database error

I get this error message. Please help. Thanks


20:23:54.078 Error Information: 12072 (00002f28) (KnownErrorWithHardcodedText), Description: CRDataBaseADS:Smiley Surprisedpen: Could not open table C:\Documents and Settings\Hermann\Local Settings\Application Data\Research In Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Translators\RimBB\Contract{3BAA099FDEF0429E94D21C3C2A3417BE}.adt (ADS Error The index file was created with a different collation sequence than is currently being used.)., File: .\DatabaseADS.cpp, Line: 476

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: CRADS database error

Hey hgruf,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


To better help us resolve this issue, I suggest contacting your network service provider and ask to have the issue escalated to RIM.  We will need to gather some logs to determine what is causing this issue.





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