Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎07-28-2013
My Device: blackberry curve 9220
My Carrier: vodafone qatar
Accepted Solution

CURVE 9220 HEATS UP AND DRAINS BATTERY LIFE

My blackberry curve 9220 gets really hot and starts to drain the battery .

the entire battery life is dained out in less than 3 hours

i try to cool it off but it doesn't really work ,

and there are no applications runnig at the back except the default ones example - phone , browser , bbm and messages .

and the weird thing is that when i switch off the mobile network the the battery stops draining 

 

can someone please help i really need my emails,bbm and whatsapp back  

Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: CURVE 9220 HEATS UP AND DRAINS BATTERY LIFE

Hi and Welcome to the Community!

 

Given your description, I'd deduce low/poor signal from your mobile service provider. Digital devices modulate their power consumption depending on the strength of signal they receive from the carrier tower. Lower signal strength/quality, higher battery drain. To firmly check that, you need to contact your mobile service provider as it's there network that is the cause. It is possible that they have some problems in the areas you are in.

 



You could also attempt to boot into Safe Mode, so as to suppress all 3rd party apps from auto-launching (even if you don't see them in the AppSwitcher ribbon, they can be running):

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎07-28-2013
My Device: blackberry curve 9220
My Carrier: vodafone qatar

Re: CURVE 9220 HEATS UP AND DRAINS BATTERY LIFE

Thanks for your reply !
You are right the problem was with the poor signal strength
So I contacted my service provider regarding this issue and within hours I had full signal and the battery wasn't draining like before.
Highlighted
Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: CURVE 9220 HEATS UP AND DRAINS BATTERY LIFE

Excellent...you are very welcome.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................