10-29-2012 06:38 PM
Are you referring to a headset or to the phone speaker on your BlackBerry® Curve™ 9300 smartphone? If you are referring to a headset, please test with another headset if possible. If you are referring to the speaker on the BlackBerry® Curve™ 9300 smartphone itself, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue with the earpiece has been resolved before restoring any data from your backup file.
Hope this helps.
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