10-25-2012 08:19 PM
I have 5 of these Black Berry Torch 9800 to 9810. Starting a month ago, my users experience Calendar items disappering and re-appearing. I can re-activate the phone with the BES server. I can see all Calender Items there in the phone. However, for some reason most of them disappear in hours. Sometime, one or two item re-appear again.
I have Exchange 2010 sp2 ru 4 with 2 cas and 2 mailbox servers.
Can any one give me a lead of how to solve this?
10-25-2012 08:39 PM
Could be the blackberry is extremely low on memory and starts deleting messages to make space.
Please check the link/s and see if the solution helps.
10-25-2012 09:31 PM
Hi and welcome to the forums!
I'm not a BES user but see if these links are relevant to the problem.
KB23949 Calendar items disappear from BlackBerry smartphones after applying SP1 to Microsoft Exchange Server 2010
KB31598 Unable to synchronize calendar from Microsoft Exchange to the BlackBerry smartphone
10-26-2012 12:20 AM
Thanks for the information.
I did follow that article to Set-ThrottlingPolicy BESPolicy but it still did not work.
The strange thing is the calendar sometimes reappear for a while and disappear again. I can re-sync the phone and get all the calendar populate again but they disappear after awhile. I checked the permissionm BESAdmin has full mailbox permission.