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New Contributor
Posts: 2
Registered: ‎10-10-2009
My Device: Not Specified

Call Failed, Cannot text, call, recieve texts or calls. PLEASE PLEASE HELP

Bought a BlackBerry Storm about a week ago. Haven't had any problems until yesterday.

Basically, I cannot make calls or send texts. I cannot recieve them either.

 

I have been on the phone with vodafone for hours and no result.

 

Top right says GPRS and has signal.

Also, my sim works in other handset so the sim is fine.

 

Things I done so far:

 

Tried changing to 2G many times (changing between o2, T Mobile etc then back to Vodafone).

Wiped everything properly.

Reset hardware.

Tried different sims cards and doesn't work (so it is definitely the handset).

 

 

Any help would be great. Please.

 

Thank you very much,

 

Ramon

Hall of Famer III
Posts: 57,230
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Call Failed, Cannot text, call, recieve texts or calls. PLEASE PLEASE HELP

Hi and Welcome to the Forums!

 

Sadly, this sounds like a basic service issue between your BB and your carrier...which requires them to resolve...I  know they've been of little help, but it really is in their court. It is even possible that something with the device radio has malfunctioned...in which case warranty evaluation would be in order, but that as well is serviced by your carrier.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎10-10-2009
My Device: Not Specified

Re: Call Failed, Cannot text, call, recieve texts or calls. PLEASE PLEASE HELP

Thanks, I'm sending it off tomorrow Smiley Happy