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Contributor
Posts: 43
Registered: ‎04-30-2010
My Device: Bold 9700
My Carrier: O2

Call Failed HELP PLEASE :(

Hello i got a blackberry today from ebay from a trusted person he has got lots of great feedback ok so the problem is im putting in a o2 sim card on the phone but it has a orange logo on it

i try to make a phone call but it keeps saying "Call Failed"

and i am receiving a single and everything but it just keeps saying call failed

do i have to use a orange sim card or something?

 

Thanks Tarik.

Posts: 95,482
Likes: 24,538
Solutions: 6,395
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Call Failed HELP PLEASE :(

First: What does the signal indicator at the top show?

EDGE? or gprs or SOS? Or invalid SIM card?

 

To determine if your BlackBerry is "unlocked" for use on carriers other than for which it is branded:
1. On your BlackBerry, go to Options > Advanced Options > Sim Card.
2. At that screen type MEPD (see note below) on your keyboard. A new menu will pop up.
* If your BlackBerry has a SureType keyboard (71xx and 81xx devices) you will need to double-tap the P, so the actual keys entered become M E P P D.
3. Look for Network in the list.
4. If your device is "unlocked", it should say Disabled or Inactive. If it says Active, it's still locked to that carrier.

 

If you then need to have the device unlocked, contact this reputable unlocking vendor.

http://unlock.berryreview.com/

 

 

http://www.blackberryfaq.com/index.php/How_do_I_unlock_my_BlackBerry%3F



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Contributor
Posts: 43
Registered: ‎04-30-2010
My Device: Bold 9700
My Carrier: O2

Re: Call Failed HELP PLEASE :(

at the top it has EDGE

 

And yes the phone is unlocked.

Posts: 95,482
Likes: 24,538
Solutions: 6,395
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Call Failed HELP PLEASE :(

ok, thanks, can you try a different SIM card in the device?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 43
Registered: ‎04-30-2010
My Device: Bold 9700
My Carrier: O2

Re: Call Failed HELP PLEASE :(

Yeah i did and i phoned orange they said the phone is blocked for some reason -_-

i returned the phone back to the seller i am waiting for him to send a different one

Posts: 95,482
Likes: 24,538
Solutions: 6,395
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Call Failed HELP PLEASE :(

good idea.

It was probably blocked due to being reported lost or stolen. That is not uncommon.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎05-04-2010
My Device: bold
My Carrier: orange

Re: Call Failed HELP PLEASE :(

Hi, i started to get this a lot when i moved home & now at work. It seems to be a problem with 3G / 2G. Its a hassle as it also call fails on recieving calls too & doesnt direct to answer phone!

Go to:

Manage connections, mobile network options & change network mode to 2G only (as opposed to 3G or 3G & 2G)

 

This always seems to sort it without having to pull the battery.

Hope this helps but it is a symptom cure & doesnt fix the underlying problem.

New Member
Posts: 1
Registered: ‎08-08-2012
My Device: curve 8520
My Carrier: digicel

Re: Call Failed HELP PLEASE :(

yeah i got this problem too. it doesnt happen all the time but itoccurs often.

sometimes i have to restart the phone but that doesnt work all the time.tried another sim same prob

a little hepl please

 

New Member
Posts: 1
Registered: ‎07-28-2013
My Device: Curve 8520
My Carrier: Unlocked

Re: Call Failed HELP PLEASE :(

My curve 8520 keeps saying call failed and wont allow any calls come in or go out and its unlocked to all networks also messaging sevices all work such as bbm and whatsapp but I cant text or ring anyone
Posts: 95,482
Likes: 24,538
Solutions: 6,395
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Call Failed HELP PLEASE :(

Remove & reinsert the sim card.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code