05-28-2012 02:55 PM
Wondering if anyone can help me? This will sound strange but bare with me -_-.
A couple weeks ago I put a needle (needle and thread) on my phone screen for like 2 seconds, the needle rolled to the side and went between the screen and he side of the phone, as I tried to get it out it went in further and was pushed behind the screen on Saturday I took the phone a part, managed to get the needle out and put the phone back together. Once it was back together I switched it back on and now the call/menu/return and end call buttons are not working. They do click when pressed but they don't actually do anything anymore.
So I retook the phone a part just to make sure I didn't snag anything or move anything to which I found I had not. So not actually sure what the problem is.
Can someone help? The phone isn't under warranty as it was a second hand phone so if it is fixable by myself that would be awesome.
06-18-2012 02:41 PM
Welcome to the BlackBerry Support Community Forums.
Thank you for the question.
To resolve this issue I would suggest reloading the BlackBerry® Device Software by completing the following steps:
The steps can be found in this KB article: www.blackberry.com/btsc/KB11320
The article also includes other methods on how to reload your BlackBerry® Desktop Software. If the clean reload does not work successfully please contact your service provider for warranty and repair options.
Let me know if you have any more questions.
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