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New Contributor
Posts: 2
Registered: ‎06-22-2008
My Device: Not Specified

Call log and messages on 8310 curve randomly deleted

I have had my phone for almost two weeks and have almost nothing on it. My call logs are being deleted as well as my messages. I have more than enough memory and I close every app. that I open once I'm finished. Four days ago I went to the at&t place and the lady said it was because my settings were to delete my messages every 15 days. Even though I haven't had the phone that long she said to set the messages to be kept forever. Yesterday everything was randomly erased AGAIN!!! I went straight to the store and the lady who actually sold me the phone took my battery out and said there you go. You just have to reboot it like a computer. Well today is a new day and it happened again. Does anyone have any advice before I try to return it for another? P.S. I have a memory card. I purchased it when I bought the phone.
New Contributor
Posts: 7
Registered: ‎06-19-2008
My Device: BlackBerry Curve 8310

Re: Call log and messages on 8310 curve randomly deleted

[ Edited ]
That happened to me today too! I wonder if it has something to do with the network. I've had my phone since February and this is the first time it's happened to me. Only my text messages and call log was deleted. I would like to know what happened too! I would have gone to the AT&T store right then and there, but it was closed... Under my general options I have it set to keep the messages for 30 days and that's never been a problem (I send about 4,000 text messages a month) and I also have a 2 GB memory card.
Message Edited by maitalv on 06-22-2008 12:53 AM
New Member
Posts: 1
Registered: ‎06-22-2008
My Device: Not Specified

Re: Call log and messages on 8310 curve randomly deleted

Guys, same problem here

happened last night. I have Tmobile, dont know what to do.

 

Any suggestion? what should I do? plz share any idea 

New Contributor
Posts: 4
Registered: ‎06-22-2008
My Device: Not Specified

Re: Call log and messages on 8310 curve randomly deleted

I am having the problem where once I view the email it disappears from my BB, even thou I do not delete it.

 

I can still get to it when I get to my computer.

 

I just want my inbox to match outlook!

Contributor
Posts: 17
Registered: ‎06-05-2008
My Device: Curve 8310

Re: Call log and messages on 8310 curve randomly deleted

heres a soultion if your'e losing call, msgs, etc... This is a tutorial, but AT YOUR OWN RISK, I accept no responsibility if you brick your phone.. make sure to preform a back-up before attempting.. If you need any help, post and I'll help>>> http://forums.crackberry.com/f3/how-increase-blackberry-s-file-free-memory-34633/
New Contributor
Posts: 4
Registered: ‎06-22-2008
My Device: Not Specified

Re: Call log and messages on 8310 curve randomly deleted

This is not a memory issue - I have already tried this and determined that the memory is fine.  I have cleared everything out and have not downloaded any software.

 

This has never worked for me since I have purchased it.

 

Any other thoughts on why my inboxes don't match?

Contributor
Posts: 17
Registered: ‎06-05-2008
My Device: Curve 8310

Re: Call log and messages on 8310 curve randomly deleted

you need to go to your e-mail icon on your BB>options>reconcile now
New Contributor
Posts: 4
Registered: ‎06-22-2008
My Device: Not Specified

Re: Call log and messages on 8310 curve randomly deleted

This did not work either.

 

Seems it will not show on the BB once the email has been read, either in Outlook or directly on the BB.

 

I figure it is a setting, but I can not find it anywhere!

Contributor
Posts: 17
Registered: ‎06-05-2008
My Device: Curve 8310

Re: Call log and messages on 8310 curve randomly deleted

go to email>options>general options>hide filed messages>no
New Contributor
Posts: 4
Registered: ‎06-22-2008
My Device: Not Specified

Re: Call log and messages on 8310 curve randomly deleted

It was already set to No.  I did some further testing and no changes....