Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Visitor
Posts: 1
Registered: ‎10-23-2012
My Device: Torch 9800
My Carrier: O2

Calls can only be heard on speaker or through headset

Since I performed the last software up date a couple of days ago I can only hear calls through the speaker or through the plugged in headset.  I've tried resetting but the problem persists.

Any suggestions? 

Highlighted
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Calls can only be heard on speaker or through headset

Hi and welcome to the forums

 

You wrote you tried resetting the device, did you use a hard reset? Try that first.

 

Click on the options icon>click on device> select device and status.

Once you reach the status screen type the word test to start the Device Self Test App.

You can select the test relating to the speaker and a log file will be created.


If your device passes the test I would suggest wiping the device using the the factory reset option and loading a fresh copy of the device OS you upgraded to. Make sure you do a full backup of the device using the Desktop Manager before wiping the device.


KB02141 Reset a BlackBerry smartphone

 

KB16037 Using the Self Test application on the BlackBerry smartphone

 

KB18998 How to reset the BlackBerry smartphone to factory defaults

 

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter