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Posts: 1
Registered: ‎10-15-2012
My Device: blacberry bold 9780
My Carrier: vodacom

Calls cut off

[ Edited ]

Hi everyone, my experience with blackberry has not been the best one lately. I got a blackberry bold 9780, its almost been a year since I started using it. the problem I have with this phone latyely it just switch itself of without noticef even though the bettery is still looks ok. my calls got cut off, my conversation on bbm alos got cut off while chatting.


Now I dont know what to do anymore please help me guys.

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Calls cut off

Hi and Welcome to the Community!


Hopefully you already have this sorted, but just in case.

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


If that does not help, then you must think carefully...what happened just BEFORE this behavior started? A new app? An update? A configuration change? Something else? Think carefully as the smallest thing could perhaps be causal...and attempt to undo that.


Otherwise, you might try operating in Safe Mode for a bit to see if the behavior continues:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. If in Safe Mode the behavior does not continue, then you know the cause to be one of your 3rd party apps. If the behavior does continue, then you might want to perform a full OS reload just in case some part of the OS has become corrupt.


Otherwise, you might have a hardware issue, for which no amount of software, OS, or internet-distance troubleshooting can be of much use. You would in that case want to exercise your warranty provisions, which normally are via your original place of purchase, your mobile service provider, or an authorized service center...it varies by region, so it's not possible to tell you what your specific method would be for that.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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