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Contributor
Posts: 11
Registered: ‎01-01-2012
My Device: Bold 9700
My Carrier: Verizon

Calls going right to Voicemail

[ Edited ]
Hello all, When I receive a call on my 9930 it has a split second of a vibrate and immediately goes to voicemail. All my Profiles are set correctly and when I test the profile the test works properly. I found a fix on the forums but the link is broken. I recieve all my email and SMS notifications correctly. Any help is appreciated. Just trying to get to April for the new 10 (with keyboard). Arthur
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Calls going right to Voicemail

Hello Abalourdos

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

If doing the above steps does not correct your issue then you will want to contact your mobile network provider to have this issue investigated. 

 

 

-SR

 

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