11-29-2012 11:37 PM
Suddenly I am having problems with calls being interrupted and dropped. My phone calls/dials someone else right while I am in the middle of a conversation. It is not even the last person I dialed. It is very weird. The other caller can often hear a voice mail from someone from my address book. It seems crazy. I just had a factory restore done and things synced. Other than this it seems fine. I would appreciate any help with this. Thank you.
12-04-2012 06:42 AM
Sorry to hear about your issue.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Before restoring your data I would suggest you test the device a bit to see if you have the same issue. It is possible that by restore you data you caused the issue to reappear.
Once you have tested then you can completed a selective restore of your most important data, here is how to restore http://bbry.lv/qgQxLo
Hope this helps. Let us know if you need any else.
Have a good day.