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BlackBerry® OS Smartphones

Posts: 25
Registered: ‎09-12-2012
My Device: Blackberry bold 9930
My Carrier: verizon

Calls interrupted/dropped

Suddenly I am having problems with calls being interrupted and dropped. My phone calls/dials someone else right while I am in the middle of a conversation. It is not even the last person I dialed. It is very weird. The other caller can often hear a voice mail from someone from my address book. It seems crazy. I just had a factory restore done and things synced. Other than this it seems fine. I would appreciate any help with this. Thank you.

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Calls interrupted/dropped

Hello LydiaDC


Sorry to hear about your issue. 


In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621


Before restoring your data I would suggest you test the device a bit to see if you have the same issue.  It is possible that by restore you data you caused the issue to reappear. 

Once you have tested then you can completed a selective restore of your most important data, here is how to restore http://bbry.lv/qgQxLo

Hope this helps. Let us know if you need any else. 


Have a good day. 





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