Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Member
Posts: 2
Registered: ‎04-20-2010
My Device: 8310
My Carrier: Sprint

Calorie Tracker by LIVESTRONG upgrade not working

I was notified via App World that an upgrade to the Calorie Tracker by LIVESTRONG was available (from v1.0.0.44 to v. 1.0.0.58). However, when I ran the upgrade, it gives me an error that the app is not available for download from App World.

 

I had 3 other notificaitons for upgrades at the same time, and those three apps downloaded and upgraded just fine.Calorie Tracker did not. I have tried several more times over the course of several days and I get the same message.

 

What does this error mean?

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Calorie Tracker by LIVESTRONG upgrade not working

Hi and Welcome to the Forums!

In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > blackberry_logo.jpg > Delete
  2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > blackberry_logo.jpg > Delete
  3. Use either your PC (via Mass Storage Mode) or your BB (via Media > blackberry_logo.jpg > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
  4. Use this AppWorld user guide link to re-install the app -- a new registration/activation key should then be provided


Cheers!

 



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 2
Registered: ‎04-20-2010
My Device: 8310
My Carrier: Sprint

Re: Calorie Tracker by LIVESTRONG upgrade not working

That worked! Thank you!!