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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-15-2012
My Device: Blackberry 9810
My Carrier: Maxis

Camera Problem - When I click the camera can't ON.



I need help, when I click on the camera icon, camera screen shows pop up menu with message" could not start the camera. Close other applications and tey opening the camera again.


I have tried to reboot with the phone on but does not work


Model: 9810

Software 5.0


Please help urgently

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Camera Problem - When I click the camera can't ON.

That is usually a hardware problem with the camera. You can try pressing down around the camera lens area to reseat the camera module. If that doesn't work you will need to contact your carrier for warranty support.

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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Camera Problem - When I click the camera can't ON.

Try this -

When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which resolves minor issues with the BlackBerry device.

If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Trusted Contributor
Posts: 105
Registered: ‎11-28-2012
My Device: PlayBook
My Carrier: 3 it

Re: Camera Problem - When I click the camera can't ON.

try with a hard reset for restore the system to factory origins, warning : you will lose all data on phone so, first backup all.
New Contributor
Posts: 6
Registered: ‎12-19-2012
My Device: blackberry Torch 9800
My Carrier: Vodacom

Re: Camera Problem - When I click the camera can't ON.

Hi john. i have a 9800 with a camera problem. You said that to press on the camera area ?must this be done when the phone is on or off and for how long ? Must you then take the battery out ?