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BlackBerry® OS Smartphones

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New Contributor
Posts: 4
Registered: ‎12-18-2010
My Device: BB Torch

Camera & Video camera not working

Hi, I have had my bb torch over 6 months now and every now and again my camera stops working. Up until now I have been able to do a hard reboot and it works, but this time it is also affecting my video camera.

My camera all I'm getting is a blank screen - nothing is working.

And the video camera I'm getting a colourful screen with a black line in the middle.

 

Would really appreciate some help as its really starting to annoy me now!

Many thanks

Dena

New Contributor
Posts: 4
Registered: ‎12-18-2010
My Device: BB Torch

Re: Camera & Video camera not working

This has now been resolved - had to do a software update - removed everything form my phone!

Contributor
Posts: 11
Registered: ‎08-20-2012
My Device: torch 9810
My Carrier: mtn

Re: Camera & Video camera not working

Hey I'm getting the same problem with my moms phone could you maybe help me resolve it.....?
Contributor
Posts: 11
Registered: ‎08-20-2012
My Device: torch 9810
My Carrier: mtn

Re: Camera & Video camera not working

What do u mean you removed everything from ur phone?