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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎10-10-2010
My Device: Torch 9800
My Carrier: AT&T

Camera doesn't work after update

[ Edited ]

I did a software update today on my BB and now the camera doesn't work, it tries to take a pic but doesn't do anything.


My Current Version OS is: 6.0 Bundle 695

A Battery pull did not fix my problem.

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Camera doesn't work after update

Hello ApollyonXD,


I would try reloading the software. 


Be sure to back up your device before you begin as the steps outlined in KB11320 will erase all user data.


After the load completes, test the Camera.


It is recommended to do a selective restore of data after the reload. KB23680 will show you how to do the restore.


Let me know how you make out.





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