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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-25-2011
My Device: Bold 9700
My Carrier: T-Mobile

Camera fix

Help. I need a camera fix. Bold 9700 with OS6 upgrade. camera has not been working since before upgrade. I thought the upgrade would fix it, but no. when camera is opened, screen is black and will not take pics.

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Camera fix

Hey Losthiker,

Welcome to the BlackBerry Support Community Forums.


I would suggest try to backing up and completing a clean reload of the device software and test before restoring any data, have a look at the following article for instructions: http://btsc.webapps.blackberry.com/btsc/KB11320 .


If this does not resolve the issue I would contact your point of sale to look into repair options.





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