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New Contributor
Posts: 3
Registered: ‎12-29-2010
My Device: BlackBerry Torch 9800
My Carrier: Bell

Camera not working!!

I've had my Torch for only 4 days, and the camera has stopped working! It worked perfectly fine yesterday, and when I tried to take a picture today it wouldn't work! The screen is just black, and the "Capture" button isn't available for use. The same thing is happening with my video camera. I've tried taking out the battery while the phone was on, and I looked for an update but it said my phone was up to date. Help please!!!!!

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Camera not working!!

Hi and welcome to the forums!

 

Are you getting any error messages?

 

I would read the section of the 9800 manual regarding the camera options to

help you verify your settings. If the settings are correct  try  this

Select two options and change the settings, save the changes.

Then change them back to the original settings and save changes.

Now do the battery pull as listed below.

No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.

Let us know how it goes!

Thanks,

 

Bifocals

 


9800 user manual  from page 124:

 

"Change when the camera warns you about the number of pictures remaining
A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining
pictures in the Storage section of the Options screen.
1. On the Home screen, click the Camera icon.
2. Press the key > Options.
3. Change the Warn when pictures remaining drops to field.
4. Press the key > Save.
Change the location for storing pictures that you take
1. On the Home screen, click the Camera icon.
2. Press the key > Options.
3. Change the Store Pictures field"

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New Contributor
Posts: 3
Registered: ‎12-29-2010
My Device: BlackBerry Torch 9800
My Carrier: Bell

Re: Camera not working!!

None of that worked! Three things happen when I turn on the camera: it just stays black and nothing happens, an error message appears saying "could not start the camera. close other application and try opening the camera again", or the camera app just disconnects