01-02-2013 07:23 AM
hey .whenever i open camera in my Bold 9780<it shuts down....even if the phone is fully charged!!if i open camera or take a pic then also it happens...without camera use phone`s battery is good!!what should i do???
01-02-2013 08:08 AM
Welcome to BlackBerry Support Forums
Can you arrange a good fully charged BlackBerry Battery ? IF you can then Try with that . Somtime a weak battery is also responsilbe for this issue.
You can also reload your Device OS to rule out any software issue , For that go through this knowledge Base :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.
But first do your device backup.
01-02-2013 09:02 AM
i have tried with full charged battery but when i open camera or take a paic then a pop up appears that battery drained and fone switch off....
01-02-2013 09:18 AM
I think the battery doesn't have enough power ,If possible arrange a new battery and if problem still persist then please follow the next instruction and try Reloading your device Software.