07-27-2012 01:31 PM
Alright, so I have the torch 9800, and since last month, when I snap a picture, it automatically sharpens, which affects the quality of the picture itself. I never had that problem before, and when I went to see if I troubled a setting or something, I noticed there is no quality setting whatsoever. Before, my pictures had a great quality, but now all of them appear to be super sharpened, as if I modified them on photoshop... I would like to know what caused this and how to get my pictures back to normal. Thank you
08-01-2012 05:18 PM
Welcome to the BlackBerry® Support Community Forums.
In the camera options if you select Scene Modes is it set too Auto? or are these options missing? If the options are missing I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test the camera before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file