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New Contributor
Posts: 3
Registered: ‎12-04-2011
My Device: Torch 9800
My Carrier: Bell

Camera quality

Alright, so I have the torch 9800, and since last month, when I snap a picture, it automatically sharpens, which affects the quality of the picture itself. I never had that problem before, and when I went to see if I troubled a setting or something, I noticed there is no quality setting whatsoever. Before, my pictures had a great quality, but now all of them appear to be super sharpened, as if I modified them on photoshop... I would like to know what caused this and how to get my pictures back to normal. Thank you

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Camera quality

Hey HeavyAddict,

Welcome to the BlackBerry® Support Community Forums.

 

In the camera options if you select Scene Modes is it set too Auto? or are these options missing? If the options are missing I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test the camera before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339

Thank you.

-HB

 

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New Contributor
Posts: 3
Registered: ‎12-04-2011
My Device: Torch 9800
My Carrier: Bell

Re: Camera quality

I will try this, thank you. Though these options are still there!