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New Member
Posts: 1
Registered: ‎02-06-2013
My Device: Curve 9320
My Carrier: Orange EE UK

Camera wont take a photo - warning "Low light" on screen

The camera and phone have been working fine*, until today when I get the error message on screen "low light" when trying to take a picture.  It is being used in a room with normal lighting.

The warning only goes away when I point the camera directly at a light bulb.

 

The camera refuses to take a photo, regardless whether the warning is displayed or not.

Changing from auto <-> night mode has no effect either.

 

Any suggestions?

 

*Apart from a few weeks ago, the video zoom in/out stopped working, although it did take photos and videos ok.

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Camera wont take a photo - warning "Low light" on screen

Hello Mark,

Welcome to the BlackBerry Support Community.

 

Sorry to hear about the issue you are experiencing with the Camera application on your BlackBerry smartphone.

 

Please reinsert your battery as a test. If this fails to resolve the issue, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901

Let us know if this helps.


-FB


 


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