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New Contributor
Posts: 2
Registered: ‎05-01-2008
My Device: Not Specified

Can I Sync Email using POP?

I have tried trouble shooting this issue with at least 4 technical people at my service provider & had conflicting information from all of them.  I have Blackberry 8703 using Outlook 2007 Desktop Manager 4.2 (I loaded & uninstalled all different versions because help desk couldn't figure out my situation), I have a POP account & NOT using Exchange or Blackberry Enterprise Server.  I have NO trouble syncing Calendar, Address book or Tasks.  Reconcile Messages is not available to me in the Desktop Manager.  I have been told I can't sync my emails with outlook.  So if I am running Outlook & I receive an email on both desktop & handheld I will have to delete it on both.

 

My situation is I run a personal business & would like to use my desktop when I'm at my desk & my blackberry when I'm not.  This is why I bought it.  I'm not a technical invalid I train software but have so much conflicting information I have confused myself.

 

Can anyone explain please???Smiley Happy

Contributor
Posts: 31
Registered: ‎04-07-2008
My Device: Z10
My Carrier: 8686857969

Re: Can I Sync Email using POP?


chardowa wrote:

I have tried trouble shooting this issue with at least 4 technical people at my service provider & had conflicting information from all of them.  I have Blackberry 8703 using Outlook 2007 Desktop Manager 4.2 (I loaded & uninstalled all different versions because help desk couldn't figure out my situation), I have a POP account & NOT using Exchange or Blackberry Enterprise Server.  I have NO trouble syncing Calendar, Address book or Tasks.  Reconcile Messages is not available to me in the Desktop Manager.  I have been told I can't sync my emails with outlook.  So if I am running Outlook & I receive an email on both desktop & handheld I will have to delete it on both.

 

My situation is I run a personal business & would like to use my desktop when I'm at my desk & my blackberry when I'm not.  This is why I bought it.  I'm not a technical invalid I train software but have so much conflicting information I have confused myself.

 

Can anyone explain please???Smiley Happy


Hi.

 

For BIS accounts the Email reconciliation is controlled from the device, but can depend on your ISP also.

 

Try going to Messages | Options | Email Reconciliation, and change the "delete on" setting. 

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Joe
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New Contributor
Posts: 2
Registered: ‎05-01-2008
My Device: Not Specified

Re: Can I Sync Email using POP?

Thanks Joe, Unfortunately the handheld will delete on the Mailbox which is considered my Telus POP account & handheld but not Outlook & Handheld.  So if I have received the email in outlook & the handheld & sync it will not delete the two I have to do this seperate.
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Contributor
Posts: 31
Registered: ‎04-07-2008
My Device: Z10
My Carrier: 8686857969

Re: Can I Sync Email using POP?


chardowa wrote:
Thanks Joe, Unfortunately the handheld will delete on the Mailbox which is considered my Telus POP account & handheld but not Outlook & Handheld.  So if I have received the email in outlook & the handheld & sync it will not delete the two I have to do this seperate.

Chardowa,

 

Have you tried setting your Outlook options to "delete on server"? 

===========================================================
If I've helped, please click the Kudos button.
If your issue has been resolved, please mark it as solved.

Joe
===========================================================