Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
12-03-2011 07:16 PM
Hi everyone I'm new to this site, however I've had my blackberry storm for about 2 years now. Last week I was robbed and the man took the phone from me, and in order for the police to catch him, they told me to leave the phone on so they can track him.
As of yesterday they did and retrieved the phone, but while he was using my phone the entire week, (I guess he assumed it was his forever) he put a password ON the phone. I have yet to get it from the police, but this is what they are telling me.
The only things I really need from the phone are the memopad entries.
So I guess my question is, is there a way for me to either backup the phone while it's locked (i've backed it up a few times on my computer just not often) and save those files in particular and everything else, then insert the passcode 10 times and clear everything? or is it possible for the code to be reset without me losing all of my info?
I own the phone personally so I don't think it's in conjunction with the BES...but i have synced it to my computer a few times (last backup file was in April) and registered the phone using my email earlier this year.
Any ideas/ input would be helpful!
12-03-2011 07:54 PM
There isn't a workaround for the password. Access to the device via USB or BlueTooth
requires the password be entered by design.
12-04-2011 04:04 PM
Thanks for the response. I find it to be odd that BlackBerry has yet to consider the idea of someone taking someone else's BB and putting in a password, and create some kind of way that the rightful owner can keep their information and get back in their phone. And even still, I find it even MORE harsh that if someone who doesn't know your code puts the wrong code in 10 times it deletes everything on the phone and gives them access to it... That seems kind of backwards, and almost caters to theives that may take the phone. I guess I should write them a letter. lol.