Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Contributor
Posts: 27
Registered: ‎05-17-2008
My Device: Not Specified
Accepted Solution

Can desktop manager be configured to view email attachment?

Hi,

 

I have posted this question few times before and still have not gotten a definite answer. Can someone confirm if I can configure the desktop manager to view email attachment? If so, how do I achieve it? I am not one BES or BIS.

 

I have looked at the below KB and tried using the application launcher to install the attachmen service, however, it was not available in the application loader wizard.

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04279&sliceId=SAL_Pub...

 

configuration

Blackberry 8300

Desktop Manager 4.3

 

Thanks

 

Contributor
Posts: 23
Registered: ‎08-27-2008
My Device: 9800
My Carrier: Singtel

Re: Can desktop manager be configured to view email attachment?

From my experience, to my best knowledge..... You cannot view email attachments from Desktop Manager.

 

______________________________________________________
If I've been helpful please consider giving me kudos. Please remember to resolve your thread .

***Visit BlackBerry Technical Solution Center (www.blackberry.com/btsc) for answers to your support questions, documentation & related resources***
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can desktop manager be configured to view email attachment?

[ Edited ]

Hi and welcome to the forums!

Please send the Type of PC, Operating system

Have you Re-installed it, or have installed a different version lately,.

 

Very important please send the version of the OS on your device  on the BB go to OPTIONS -ABOUT version will look  like 4.x.x.xxx

 


" I am not one BES or BIS"


You would have to be setup as one or the other. Whaich are you? Also, are you using a desktop redirector?

 

Please let me know!

Thanks

Message Edited by Bifocals on 09-10-2008 01:53 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Contributor
Posts: 27
Registered: ‎05-17-2008
My Device: Not Specified

Re: Can desktop manager be configured to view email attachment?

I am running Desktop Redirector (come with desktop manager 4.3) on Windows XP Pro. This is a brand new setup, so I didn't do any reinstallation so far. It seems to be that the problem is either there is a configuration problem and desktop redirector just doesn't support viewing attachment.

 

I don't have the phone with me right now, so I can not provide the OS version on the device. However, it should be pretty recent as the end user just got it 3 few weeks ago. It is a 8830.

 

Thanks

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can desktop manager be configured to view email attachment?

Hi, Pls check your personal message in the righthand corner of the screen.

Your problem is the Desktop Redirector.

Give me 5 to get the doc,

OK?

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can desktop manager be configured to view email attachment?

Please read the attached, Number 5 I believe is the cause of the problem.

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10473&sliceId=SAL_Pub...

 

There are several resolutions mentioned in this document,

Please let me know if you need any information

Thanks.

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Can desktop manager be configured to view email attachment?

First of all if you are nither BES nor BIS then there is no question of integrating email IDs in your device. Meaning no possibility of viewing email attachment in your device. For using any BlackBerry features you have to have a BlackBerry data plan. Please clarify this point.

 

Now regarding attachment viewing through Desktop Manager configuration is not possible. There is no such option in BlackBerry.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Contributor
Posts: 27
Registered: ‎05-17-2008
My Device: Not Specified

Re: Can desktop manager be configured to view email attachment?

Thanks for all the reply. Now I know I have to use BIS.

 

 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can desktop manager be configured to view email attachment?

If you need more information, please ask!

 

If not, please resolve the post using the options by the kudo's start.

Just check the post that had your answer!

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter