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New Contributor
Posts: 2
Registered: ‎08-12-2013
My Device: Curve 9360
My Carrier: A1
Accepted Solution

Can i recover my blackberry protect backup data onto a Mac?

 

My blackberry curve 9360 was stolen a few days ago, i never synced it with my computer but I always backed it up on blackberry protect and i can access my data if i go to protect.blackberry.com and login with my blackberry ID. I see that my backup files exist but i cant download them, and i cant get a new blackberry at the moment but i really need all my contacts and their phone numbers, is there anyway that i could retrieve that information onto my macbook?

Hall of Famer III
Posts: 57,602
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can i recover my blackberry protect backup data onto a Mac?

Hello,

BB Protect backup files have only one use...to restore to a BB device. There is no other use of them. Hence the reason that BB Protect is a fine component of a good backup practice, but by no means should be considered to be the sole component.

If you can gain access to another BB, even for a short period, you can restore to it and then backup to your computer, from which you can obtain 3rd party apps to extract the local backup data to human readable format. However, I've never heard of those tools for MAC...but I also don't look for MAC stuff.

 

If you do attempt this (restore from BB Protect to another BB), you must be very careful...refer:

  • KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 10
Registered: ‎01-04-2014
My Device: Z10
My Carrier: BlackBerry

Re: Can i recover my blackberry protect backup data onto a Mac?

I had ever met the same problem as your, and I dont know how to do, and bought an iPhone 5 at last, I am looking for a solving way too, anyone who can help?

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Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can i recover my blackberry protect backup data onto a Mac?


youzune wrote:

I had ever met the same problem as your, and I dont know how to do, and bought an iPhone 5 at last, I am looking for a solving way too, anyone who can help?


Read the post just above yours for the answer.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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