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New Contributor
Posts: 4
Registered: ‎11-28-2012
My Device: Bold 9930
My Carrier: Verizon

Can no longer open Desktop software

I get the following details when trying to open my desktop software to sync my outlook contacts/calendar/notes etc.



Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: rim.desktop.exe

Problem Signature 02:

Problem Signature 03: 4ffd97ce

Problem Signature 04: mscorlib

Problem Signature 05:

Problem Signature 06: 4ef6c7cc

Problem Signature 07: 1b2b

Problem Signature 08: c

Problem Signature 09: System.IO.FileNotFoundException

OS Version: 6.1.7601.

Locale ID: 1033

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Does anyone have a solution?  I have installed, uninstalled through blackberry site, verizon site, etc.  All with no luck.  I even tried to download the old version 5 software and it just automatically gave me ver. 7. 

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Can no longer open Desktop software

Hello mmiraglia12,


The following article will provide you with more information regarding the "stopped working" error message you receive when attempting to open the BlackBerry® Desktop Software:


"BlackBerry Desktop Software has stopped working. A problem caused the program to stop working." appears when launching BlackBerry Desktop Softwarehttp://www.blackberry.com/btsc/KB32240


We hope this helps.


Thank you.








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