05-22-2013 02:58 PM
I use Hotmail and receive emails no problem but when I create an email with or without attachments it fails...I get the big red X and it saysd General Filure in the status. I have removed battery,, I have deleted and reinstalled Hotmail, I have confirmed it is activated and the problem persists.........receive but can't send. ANY IDEAS PLEASE?
05-22-2013 06:38 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.