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Contributor
Posts: 15
Registered: ‎11-13-2011
My Device: Blackberry Torch 9800
My Carrier: Telus
Accepted Solution

Can see thumbs but can't VIEW photos on my Torch

For the last two weeks I've not been able to view photos, even photos recently taken, on my Blackberry Torch.  Worked fine before.

Also, after taking a phtoto, the 'camera' does not automatically go on to set up to take another.  Photo just taken stays on screen until I exit out of it.

 I CAN send the photos by e-mail even when they do not show on the screen..  
Screen working fine otherwise.

Hall of Famer III
Posts: 58,156
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Can see thumbs but can't VIEW photos on my Torch

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 15
Registered: ‎11-13-2011
My Device: Blackberry Torch 9800
My Carrier: Telus

Re: Can see thumbs but can't VIEW photos on my Torch

Thanks.......... now if I can just get this dang battery off......;o)
Contributor
Posts: 15
Registered: ‎11-13-2011
My Device: Blackberry Torch 9800
My Carrier: Telus

Re: Can see thumbs but can't VIEW photos on my Torch

Thanks. Worked like a charm............ and not likely because of all the dust around the battery, I know, but ANOTHER good reason to pull that back off from time to time!

Contributor
Posts: 15
Registered: ‎11-13-2011
My Device: Blackberry Torch 9800
My Carrier: Telus

Re: Can see thumbs but can't VIEW photos on my Torch

Wonder if I should try the same with my 4 year old dell.....take out the battery momentarily.....