01-14-2013 01:21 PM
I can't access my bbm because i have forgotten my blackberry ID login password, and to make matters worse, my gmail account which I use as my username has been deleted by google. i tried recovering it to no avail. What do I do now?
01-14-2013 01:43 PM
Hi and Welcome to the Community!
Sadly, you have a nearly impossible situation...all of the automated means of recovering a BB ID require access to the email account that is presently configured to the BB ID. So you have a choice to make...
If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
If you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to RIM. Further, you must convince RIM to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.
Good luck and let us know!
01-20-2013 10:45 PM
Thanks for ur response. I solved the problem by restoring the phone to factory reset using the bb desktop software on my computer. Tho I lost all my bbm contacts, I was able to log on to bbm using a different email address.
01-21-2013 09:31 AM