08-27-2013 09:21 PM - edited 08-27-2013 09:24 PM
I’m using version 18.104.22.168 of the BlackBerry Desktop Software. I recently created a new updated PST file in Outlook 2010. When I looked at the BlackBerry Desktop Software Contacts Configuration by going to Organizer, then Contacts – Microsoft Outlook: Configure…, Advanced Options: Advanced: Folders, I saw that the Desktop Software had defaulted to the default Contacts folder in my new Outlook profile. This wasn’t the Contacts Folder I had been using with my BlackBerry Curve 9320, so I chose “Select different contacts to sync”, double-clicked on my new Outlook Profile at the Root Level then selected the Contacts Folder I had used previously.
I found I could not use the Green Add button to add this folder and I couldn’t use the Red Remove button to delete the existing Main Contacts file. If I double-clicked on the Contacts folder which I wanted to use, the correct file path showed under “Select different contacts to sync”. However once I clicked OK and then returned to the Advanced Options, I found that it had reverted back to the original default settings.
I did notice that Outlook’s main Contacts file which I don’t want to use has a “Contacts” icon while the contacts Folder I want to use has only a generic folder icon. Under “My Contacts” in Outlook, however, all my Contacts files have the same icon. If I try to sync now, the Desktop Software wants to add all the contacts from my main Contacts group to my BlackBerry, which I don’t want. This all worked just fine before I updated my Outlook PST file.
Thanks for your help with this.
Solved! Go to Solution.
08-29-2013 07:12 PM - edited 08-29-2013 08:23 PM
I've now resolved the problem. I had an email folder name "Mobile Contacts" which was causing me to use the wrong path. I needed to open the folder with the Contacts icon to get to the next level down where the Contacts folder I wanted to use was.
I couldn't add, remove or delete the folder I was attempting to use because it was actually an email folder, not a contacts folder.