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New Contributor
Posts: 2
Registered: ‎08-27-2013
My Device: 9320
My Carrier: Telus
Accepted Solution

Can't Change, Add or Remove Outlook Contacts Folder in Desktop Software

[ Edited ]

I’m using version 7.1.0.41  of the BlackBerry Desktop Software. I recently created a new updated PST file in Outlook 2010. When I looked at the BlackBerry Desktop Software Contacts Configuration by going to Organizer, then  Contacts – Microsoft Outlook: Configure…, Advanced Options: Advanced: Folders, I saw that the Desktop Software had defaulted to the default Contacts folder in my new Outlook profile. This wasn’t the Contacts Folder I had been using with my BlackBerry Curve 9320, so I chose “Select different contacts to sync”, double-clicked on my new Outlook Profile at the Root Level then selected the Contacts Folder I had used previously.

 

I found I could not use the Green Add button to add this folder and I couldn’t use the Red Remove button to delete the existing Main Contacts file. If I double-clicked on the Contacts folder which I wanted to use, the correct file path showed under “Select different contacts to sync”. However once I clicked OK and then returned to the Advanced Options, I found that it had reverted back to the original default settings.

 

I did notice that Outlook’s main Contacts file which I don’t want to use has a “Contacts” icon while the contacts Folder I want to use has only a generic folder icon. Under “My Contacts” in Outlook, however, all my Contacts files have the same icon. If I try to sync now, the Desktop Software wants to add all the contacts from my main Contacts group to my BlackBerry, which I don’t want. This all worked just fine before I updated my Outlook PST file.

 

Thanks for your help with this.

New Contributor
Posts: 2
Registered: ‎08-27-2013
My Device: 9320
My Carrier: Telus

Re: Can't Change, Add or Remove Outlook Contacts Folder in Desktop Software

[ Edited ]

I've now resolved the problem. I had an email folder name "Mobile Contacts" which was causing me to use the wrong path. I needed to open the folder with the Contacts icon to get to the next level down where the Contacts folder I wanted to use was.

 

I couldn't add, remove or delete the folder I was attempting to use because it was actually an email folder, not a contacts folder.