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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-23-2013
My Device: Torch 9810
My Carrier: Airtel Nigeria
Accepted Solution

Can't Chat with BB OS 10 Users

Hi, please i need assistance. I have been unable to chat with user's on th BB 10 series for over 2 weeks on  blackberry messenger.


I receive their chats but mine doesn't get delivered to them. In addition, all the groups on my phone wiped out. I tried restoring to my most recent back up, but the issue wasnt resolved. What can i do?



Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Can't Chat with BB OS 10 Users



Welcome to BlackBerry Support Forums


Are you receiving a red X when trying to send any BBM message to any BB 10 users ?


If you are then try to delete and reinstall BlackBerry Messenger from your device which helped few users with the same issue , To do that On On your Homescreen Go to Options > Device >  Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device Powered On remove the battery wait a min. then re-insert it back .


KB10040  :  How to view or remove installed application on a blackberry smartphone


Finally after reboot use your BlackBerry Browser and  browse to www.blackberry.com/bbmdownload  and download the most recent available for your device model. If device prompt for a restart do it .


After reinstalling for your group issues , ask any of your group member to reinvite you .




Please Note :

If you're having BBM7 or higher then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous version then first do a local backup , you can backup in your Media card, refer to this KB for further  help


KB20554 How to back up and restore the BlackBerry Messenger contact list


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