08-23-2013 05:27 AM
Hi, please i need assistance. I have been unable to chat with user's on th BB 10 series for over 2 weeks on blackberry messenger.
I receive their chats but mine doesn't get delivered to them. In addition, all the groups on my phone wiped out. I tried restoring to my most recent back up, but the issue wasnt resolved. What can i do?
Solved! Go to Solution.
08-23-2013 10:32 AM
Welcome to BlackBerry Support Forums
Are you receiving a red X when trying to send any BBM message to any BB 10 users ?
If you are then try to delete and reinstall BlackBerry Messenger from your device which helped few users with the same issue , To do that On On your Homescreen Go to Options > Device > Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device Powered On remove the battery wait a min. then re-insert it back .
KB10040 : How to view or remove installed application on a blackberry smartphone
Finally after reboot use your BlackBerry Browser and browse to www.blackberry.com/bbmdownload and download the most recent available for your device model. If device prompt for a restart do it .
After reinstalling for your group issues , ask any of your group member to reinvite you .
Please Note :
If you're having BBM7 or higher then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous version then first do a local backup , you can backup in your Media card, refer to this KB for further help
KB20554 How to back up and restore the BlackBerry Messenger contact list